Jesse Vincent, JESSE
Jesse Vincent is the author of RT and the founder of Best Practical
Solutions, LLC. Best Practical builds open-source tools to help people
and organizations keep track of what needs doing, when it gets done and
who does it. Before founding Best Practical, Jesse founded a nonprofit,
worked as the Systems lead for a now-defunct dotcom and worked as a
software designer at Microsoft. He lives and works in Somerville, MA USA.
RT is an enterprise-grade issue tracking system, used at thousands
of companies and institutions around the world. (Bugs in perl are tracked
in rt.perl.org.) In this talk, Jesse will present an overview
of RT 3.0, released in late march, starting with basic functionality
and administration and moving on to more advanced topics, including
customization and integration with other tools. He will discuss strategies
for bringing RT into your organization, and how RT can make your life better
if you do. This talk doesn't assume user familiarity with RT or issue tracking
in general, but will likely cover new material, even for seasoned RT users.
Presentation: RT: Request Tracker
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